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Tag Archives: Ecommerce Customer Services

Ecommerce Customer Services

Ecommerce customer Services

5 ways to improve Ecommerce Customer Services By Jennifer Lonoff Schiff Ecommerce Customer Services As more consumers, especially millennials, shop online, whether from a laptop computer or a mobile device, ecommerce retailers and service businesses have had to adjust their customer service strategy. Instead of adhering to the traditional reactive customer service model – waiting for customers to contact them – online retailers have taken a more proactive approach, engaging customers on a variety of channels. What specifically have businesses done to improve the online customer service experience? Following are the five key trends. 1. Online self-service for Ecommerce Customer Services. ...

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